Stock items - Most products are in stock in our West Yorkshire studio.  These items are usually dispatched within 1-2 working days.

* Made to order items including art prints - Lead times will be stated on individual product pages in the "Shipping Information" dropdown.

Urgent orders - If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

• FREE - Orders over £100
• Standard Delivery - £3.95
• Next Day* Delivery - £5.95

We ship UK orders within 1-2 working days of the order being placed.

** FREE standard UK delivery (Royal Mail Tracked 48) will be applied to all orders over £100.  Please note that your basket contents must amount to £100 in value once a discount code has been applied to qualify for free UK delivery.

UK orders have the option of Standard Post - Royal Mail Tracked 48 (2-3 Business days, £3.95) or Next Day Post - Royal Mail Tracked 24 (1-2 Business days, £5.95).

You will receive a dispatch confirmation email with tracking number once your order leaves us. If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

** Please note, offer applies automatically in checkout when the order value, after any discounts or promotions, equals £100 or more.

If you have not received your parcel within 14 days of receiving your dispatch email, please do CONTACT US so we can investigate the issue further for you. 

Due to issues with import charges, we have temporarily turned off European shipping.  If you require European delivery, please order HERE - from our Etsy shop instead as this will calculate your import charges at the checkout.

IMPORTANT:  Customers will be responsible for any import duties and local taxes.

We ship international orders within 2-3 working days of an order being placed.

Our website will calculate shipping costs at the checkout stage.  Sometimes the system may make an error and overcharge for overseas postage. In the event of an overpayment, we will always refund once the order has shipped.

International postal charges start at £10 and vary by both location and order weight.  We use a combination of Royal Mail and UPS for overseas orders, based on a combination of factors, including the order weight and value.  We always use a tracked service for your peace of mind. We accept that this isn't the cheapest option but it is the safest and quickest.

If you have any questions around international shipping, please contact us by emailing hello@beanandbemble.com.

We are also happy to post to an Aramex / Shop and Ship address if the postal service in your delivery location is unreliable.

You will receive a dispatch confirmation email once your order leaves us. If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

If you have not received your parcel within 14 working days of receiving your dispatch email, please do CONTACT US so we can investigate the issue further for you. 

If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

We try to be as environmentally friendly as possible.  We only use cardboard packaging and paper / cardboard envelopes, with brown paper tape and white tissue paper.  Our coasters are packed in recyclable card boxes.  Our greeting cards are packed with either a plastic free tab, or in compostable cellophane sleeves.  We ask kindly that you please try to recycle or reuse any plastic packaging you may receive, or otherwise please recycle it.  Wholesale or bulkier orders will often be dispatched in packaging reused from orders we receive ourselves.  They may not be pretty on the outside, but we ensure you that the products inside will be gorgeous :)   Sometimes we will reused bubblewrap etc for larger orders, but this is the only exception to our plastic free rule.

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

RETURNS:

Our top priority is customer satisfaction, and we strive to offer high-quality products with a smooth shopping experience. However, if you don’t absolutely love your Bean and Bemble purchase, you can return it within 14 days of receipt. Please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt to:  Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU

Our returns policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a personalised print arrives with the wrong information where the customer has emailed the wrong details, we will re-print for 30% less than the original cost price.  If we have made a mistake with the spelling or details on the print, please let us know and we will re-print it for free.  If the item does not arrive, please let us know ASAP via the contact page or email.

HOW TO RETURN AN ITEM:

To complete your return, we require a receipt or proof of purchase.  Please reply to your confirmation email letting us know what and why you would like to return a product(s) before sending it back.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or our carriers error.

If an item is returned more than 14 days after delivery, we will issue a credit note for the full amount, to use towards a future Bean and Bemble web order.

REFUNDS (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (If applicable):

If you haven’t received a refund yet, first please check your bank account again.

Next, please contact your bank or credit card company.  There is often some processing time before a refund is completed.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@beanandbemble.com and we will look into the issue.

FAULTY GOODS

We inspect all our products thoroughly before dispatch and have high quality control.  However, if you have received your order and an item is faulty or appears to have been damaged in transit, please contact us within 14 working days of receiving the item so we can arrange for a replacement.

EXCHANGES (If applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@beanandbemble.com and we will exchange your item providing we have stock.

SHIPPING:

To return a product, please mail it in the original packaging to:  Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that Bean and Bemble cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference.